Home
Industry · E-Commerce

E-commerce that converts and survives Black Friday

D2C brands, marketplaces, B2B commerce. Headless architectures, custom storefronts, ML personalisation, payment integration. Built to scale traffic without the surprise infra bill.

2.8x
Conversion lift on the headless commerce migration we shipped — same paid traffic, twice the revenue
Industry-specific · 01

What's different about building software here

These are the constraints generic agencies miss. We've been burned by them ourselves — and built systems that handle them.

Page speed is conversion

Every 100ms of mobile latency costs ~7% conversion. Most legacy storefronts are 4-6 seconds on 4G — that's 30-40% of revenue left on the floor before we even talk about checkout UX.

Personalisation isn't a plugin

Real personalisation needs a feature store + recommendation engine + behavioural events pipeline. Plugins fake it; we build the actual stack.

Black Friday is an architecture decision

Most D2C sites crash for hours on peak day. The fix isn't 'add more servers' — it's an architecture that handles 50x burst traffic. We design this from sprint 1.

Checkout is where most carts die

Address autocomplete, payment method sprawl, OTP friction, surprise shipping costs — each adds drop-off. We rebuild checkout as a single-screen flow.

Inventory drift kills trust

Selling stock you don't have leads to refunds, support tickets, bad reviews. Real-time inventory sync across warehouses, marketplaces, and the storefront — non-trivial system.

International commerce has tax + compliance layers

Selling to EU? VAT MOSS. US? Sales tax nexus. India? GST registration per state above ₹40L turnover. We integrate Stripe Tax / Avalara / Quaderno depending on the geography.

Our posture · 02

How we approach this industry

We don't build storefronts on Shopify (anyone can do that and it's cheaper than us). We build for D2C brands and marketplaces that have outgrown SaaS — they need real personalisation, custom checkout, multi-warehouse inventory, B2B + D2C dual flows, or international commerce that off-the-shelf can't handle. If you're sub-₹5Cr ARR, Shopify Plus + a good Liquid developer probably serves you better than us. If you're north of that, with custom flows or a global footprint, we're the engineering team that builds what your CTO needs after the SaaS ceiling.

Capabilities · 03

What we've shipped in this space

Headless commerce architectures (Next.js + GraphQL + headless backend)
Custom checkout flows (UPI, cards, EMI, BNPL, COD)
ML-driven personalisation & recommendations
Multi-warehouse, multi-marketplace inventory sync
B2B commerce (custom catalogs, bulk pricing, approval workflows)
International commerce (multi-currency, tax compliance, shipping rules)
Marketplace seller portals & onboarding flows
Search & catalog (Elasticsearch, Algolia, semantic search)
Loyalty & rewards systems
Scale-out infrastructure for peak traffic
Compliance · 04

Regulations and standards we work under

PCI DSS (payment)

Tokenisation, scope reduction. We rarely store card data directly — we integrate with Stripe / Razorpay / Adyen vaulting.

GST (India)

Multi-state GSTIN registration, e-invoicing, real-time integration with GSTN APIs for B2B invoices.

VAT MOSS (EU)

Multi-country VAT registration and remittance via Stripe Tax / Avalara for digital + physical goods sales.

GDPR / DPDP

Customer data residency, consent for marketing communications, data subject rights (export, delete).

Accessibility (WCAG 2.1 AA)

Required for institutional B2B contracts and increasingly for D2C compliance in regulated markets.

FAQ · 06

What teams in this industry ask us

Building in this space? Let's talk

30-min call, free, no slides. Bring the regulatory + technical context. We'll bring honest answers about whether we're the right fit.

Book a 30-min call